A call centre for central government pensioner inaugurated on 20.6.2019. Total number of Grievances received through Call Centre is 762 as on 12.07.2019. A statement showing category wise number of total grievances received through call center and forwarded to concern Ministry/Department through online CPENGRAMS Portal to resolve the grievances.
Total number of grievances received/closed by concerned Ministry/Department/Organization is as below:
Category wise Report (as on 12.7.2019)
Category
Total
Closed Cases
I.
Delay or incorrect sanction of pension/family pension and other retirement benefits
178
42
II.
Non-payment of arrear of pension and other retirement benefits
115
36
III.
Revision of pension/family pension/pension payment order
236
79
IV.
Issues relating to qualifying service
0
0
V.
Non-payment of DA/DR/merger of DA related issues
10
1
VI.
Issues related to medical facilities
36
8
VII.
7th CPC Issues
78
22
VIII.
GPF/CPF
1
0
IX.
Extension of pension scheme to autonomous bodies/organization
0
0
X.
Other service related issues such as fixation of pay, MACP
17
7
XI.
Extra ordinary Pension
19
4
XII.
New pension scheme
1
0
XIII.
Others
71
18
TOTAL
762
217
This information was provided by the Union Minister of State (Independent Charge) Development of North-Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances & Pensions, Atomic Energy and Space, Dr Jitendra Singh in written reply to a question in Rajya Sabha today.
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